FAQs
Frequently Asked Questions
Orders
How do I place an order?
Add your item to the cart and check out securely — you'll get a confirmation email right after.
Can I change or cancel my order after placing it?
Contact us at hello@sedavelo.com as soon as possible. We can usually make changes if the order hasn't shipped yet, but can't guarantee it once it's in processing.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.
Shipping
How long does shipping take?
Orders ship within 1-2 business days and typically arrive within 5-7 business days.
Do you ship internationally?
Please contact us for international shipping availability.
How much does shipping cost?
Free shipping on orders over $75.
Returns & Exchanges
What is your return policy?
We offer a 30-day money-back guarantee. See our full Returns & Exchanges policy below.
How do I start a return?
Email us at hello@sedavelo.com with your order number and we'll walk you through it.
Product
Will this work with my setup?
Our gear is plug and play on Windows, Mac, iOS and Android — no drivers or extra software required.
Is there a warranty?
Yes, all Sedavelo audio gear comes with a 2-year warranty covering manufacturing defects.
Do you offer technical support?
Yes — email hello@sedavelo.com with your product and issue, and we'll help troubleshoot or process a warranty claim if needed.