Shipping Policy

Last updated: September 2, 2026

At Sedavelo (operated by TRI STATE Wyoming, LLC), we are committed to delivering your order in a timely, safe, and efficient manner. Please review our shipping policy below to understand how orders are processed, shipped, and tracked.

Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped, which will include a tracking number.

• Please note that during high-volume periods (such as holidays or promotional sales), processing times may be slightly extended.

Shipping Rates and Estimated Delivery Times

We offer domestic and international shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Destination	Estimated Delivery Time	Cost
Standard Shipping	United States	5 – 8 Business Days	Calculated at Checkout
Express Shipping	United States	2 – 4 Business Days	Calculated at Checkout
International Shipping	Worldwide	7 – 15 Business Days	Calculated at Checkout

Note: Delivery times are estimates and start from the date of dispatch, not the date of order. Unexpected delays due to customs processing, weather conditions, or postal carrier issues are beyond our direct control.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become available.

If you haven’t received your order within 12 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you immediately.

Customs, Duties, and Taxes

• Sedavelo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, custom duties, etc.).

• If a package is returned to us due to unpaid customs fees or an incorrect delivery address provided by the customer, the customer will be responsible for the cost of re-shipping.

Incorrect Address & Undeliverable Packages

Please double-check your shipping address when placing an order. Sedavelo is not responsible for orders shipped to incorrectly submitted addresses. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange re-shipment at your expense.

Lost, Stolen, or Damaged Packages

• Damaged Items: Please inspect your package upon arrival. If your item arrives damaged, please contact us immediately at Contact@sedavelo.com with photos of the damaged product and packaging so we can evaluate the issue and resolve it.

• Lost or Stolen Packages: Once packages are handed over to the shipping carrier, Sedavelo is not liable for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will gladly assist you in filing a claim with the postal carrier.

Contact Information

If you have any questions or concerns regarding our shipping procedures, please do not hesitate to contact our customer support team:

• Legal Business Name: TRI STATE Wyoming, LLC (EIN: 98-1960043)

• Official Email: Contact@sedavelo.com

• Business Phone: +1 (786) 382-4587 (Monday to Saturday, 8:00 AM – 5:00 PM PST)

• Physical Address: 412 N Main St Suite 100, Buffalo, WY 82834, United States